Privacy Policy

Last Updated: August 15, 2023

At Discover Canada, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our newsletter
  • Fill out a contact or feedback form
  • Participate in surveys or contests
  • Comment on blog posts
  • Communicate with us via email or social media

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Travel preferences and interests
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

  • Your computer's IP address
  • Browser type and version
  • Pages you visit
  • Time and date of your visit
  • Time spent on each page
  • Other details about your visit

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These tools help us personalize your experience, analyze site usage, and improve our services. For more detailed information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website
  • Deliver the content and services you request
  • Send you our newsletter if you've subscribed
  • Respond to your inquiries and provide customer support
  • Process transactions and send related information
  • Improve and personalize your experience on our site
  • Monitor and analyze usage patterns, trends, and preferences
  • Develop new products, services, features, and functionality
  • Send you promotional communications, if you have opted in to receive them
  • Protect against, identify, and prevent fraud and other unauthorized or illegal activities
  • Comply with legal obligations

3. How We Share Your Information

We may share your information with third parties in the following situations:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

3.4 With Your Consent

We may share your personal information for other purposes with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access - You have the right to request copies of your personal information.
  • Right to Rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure - You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing - You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing - You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Mail: Privacy Officer, Discover Canada Tourism, 150 King Street West, Toronto, ON M5H 1J9, Canada
  • Phone: +1 (416) 555-9876